The investment in developing communication skills can pay off in the level of trust built in relationships. In Patrick Lencione’s book Five Dysfunctions of a Team, he shows the development of trust as a foundational element to create energy in the team. This in turn creates commitment and attention to results which ultimately leads to exponential productivity and return on investment. Whoever called trust a “soft skill” did not look at the profit and loss generated by highly functioning teams built on trust.
Answer this question: What creates trust for you? _____________________________________________________________________________________________________________________________________________________________
Whatever this list is for you is the same for the relationships in your life. Whether a partner, a boss, a subordinate or a significant other, trust is typically built by following through on what you promise, being honest and predictable, and caring about the other person’s needs and interests.
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