In the professional world, feedback can be a very powerful tool for growth and development. However, it can also be perceived as a negative and critical. Understanding how and when to give feedback applies a positive element to the exchange and establishes favorable working relationships. The following guidelines will assist you in this process:
- Decide what specific feedback you want to give
- Respond quickly with feedback. Don’t let the issue fester
- Keep your temper and your criticism in check.
- Be respectful
- Focus on behavior that can be changed
- Use “I” statements
- Focus on helping the recipient succeed
- Follow up to ensure the feedback has been heard and understood
- Congratulate positive results
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